As a critical component of any system implementation, the Business Process Review (BPR) or the Business Analysis is what allows Arcnoid to generate a detailed work specification that will act as a version-controlled blueprint for all system interface personalisations and configuration. It dissects the system configuration and the operational processes that serve each department and their associated business processes.
With high-level business goals defined and an outline of each process ‘As-Is’, we use our depth of product knowledge and experience to detail a series of deliverables in each business area, effectively creating a solution roadmap.
This BPR document evolves over time, as during the course of implementation, it is not uncommon to discover additional requirements and interests all of which are detailed and added where appropriate.
Customer Service is something we all expect, and usually, take for granted when we are on the receiving end, no matter what the situation. Customer satisfaction cannot be dependent on one customer, on one representative or on the mood of the moment, it has to be an ideal that everyone strives to abide by; an ethos inherent throughout the company. It is the personal obligation of every member of staff when interacting with customers, to maintain our level of commitment to them, in the knowledge that we will always put their customers first.
The following guidelines are embraced by all employees at all times:
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